• The result: The admin password is reset to symantec (all lowercase).
  • Log into the SEPM Console with:

    • If you cannot find the file on the server, mount the original SEPM 14 installation ISO.

    The script will ask for:

    After confirmation, the tool will reset the password to a default (often admin or an empty string) or allow you to set a new one.

    For SEPM 14.3 and above, Broadcom introduced a new KeyRecovery.exe tool in the Tools folder. This creates a temporary admin token valid for 4 hours. This is more secure than resetpass.bat but requires you to have access to the server's original encryption certificate.

    In SEPM versions 12.x, 14.x, and 14.3 RU1, Broadcom (the current owner of Symantec) included a built-in emergency recovery tool located deep within the installation directory. This tool is resetpass.bat.

    What it does: It allows a user with local console access to the Windows Server hosting SEPM to reset the built-in admin account password to a default value (symantec) or a blank string, depending on the version.

    What it does NOT do:

    If you cannot physically or remotely access the SEPM server’s file system and command line, resetpass.bat will not help. In that case:

    If you are an IT administrator staring at a locked Symantec Endpoint Protection Manager (SEPM) console, you know the feeling of dread. You have the right password. You are sure of it. Yet, after three attempts, the dreaded "Invalid Credentials" message appears.

    For years, administrators have whispered about a lifeline: the resetpass.bat file. Specifically, users searching for "Symantec Endpoint Protection Manager 14 resetpassbat download free" are looking for a way to bypass a lockout without reinstalling 50,000 agents.

    This article will explain exactly what this batch file is, where to get it legitimately, how it works, and why you should avoid shady "free download" sites.

    Navigate to the folder where Symantec Endpoint Protection Manager is installed. The default path is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\