Trend Micro Listdeviceinfo.exe Download Guide
Even if the file downloaded is not malicious, it might not be the correct version for your specific installation package. Trend Micro updates their agents frequently. Using a ListDeviceInfo.exe from version 14.0 in an installation package for version 15.0 can cause deep-seated registry errors and rendering the security agent unstable.
If your organization uses Trend Micro Apex One or Worry-Free Business Security:
You can then run the tool directly from the command line on the agent machine:
cd "C:\Program Files\Trend Micro\Security Agent"
listdeviceinfo.exe
“Trusted but Talkative: Analyzing the Download Origins, Telemetry, and Forensic Value of Trend Micro’s listdeviceinfo.exe”
If you are encountering an error regarding ListDeviceInfo.exe, do not download the file from a third-party website. Instead, follow these enterprise-standard procedures to resolve the issue safely.
Trend Micro provides SDKs and API documentation for their endpoint products. Contact Trend Micro support or visit the Trend Micro Developer Portal (login required for enterprise customers). trend micro listdeviceinfo.exe download
When run, it may output (stdout or a JSON file):
"hostname": "WORKSTATION-01",
"os": "Windows 10 Pro 22H2",
"tm_version": "Apex One 14.0.12345",
"network_interfaces": [
"ip": "192.168.1.100", "mac": "00:1A:2B:3C:4D:5E"
],
"process_list": ["svchost.exe", "msedge.exe", ...],
"security_health": "OK"
This overlaps with data adversaries want for reconnaissance.
To summarize:
For security professionals: Add this executable to your application whitelisting policies and educate your team about the risks of downloading command-line tools from unverified sources.
Stay safe. When in doubt, always download software directly from the publisher’s official website or use your organization’s software deployment tools. If you believe you have a legitimate need for listdeviceinfo.exe, contact Trend Micro Support — do not rely on random download links. Even if the file downloaded is not malicious,
The listDeviceInfo.exe tool, also known as the Device List Tool, is a specialized utility from Trend Micro designed to identify and extract unique identifiers (Vendor, Model, and Serial ID) from external hardware—such as USB storage devices, wireless network adapters, and mobile devices.
Administrators use this information to create precise "Global Exception Lists," ensuring that specific trusted hardware can bypass security restrictions while unauthorized devices remain blocked. How to Download and Run the Tool
Since this utility is part of enterprise-grade security suites, it is typically accessed through your management console rather than a direct public download link. For Worry-Free Business Security Services: Sign into your Worry-Free Business Security web console. Navigate to POLICIES → Global Exception Lists.
Click on Allowed USB Device List and look for the Device List Tool download link. For Apex One (formerly OfficeScan):
The tool is often pre-packaged on the server computer at:
You can copy listDeviceInfo.exe from this folder to the target Windows machine where you want to test your devices. Usage Tips & Essential Info
Platform Support: The tool currently only supports Windows. If you need to exclude a device for a macOS endpoint, you must plug that device into a Windows machine first to run the tool and gather its details.
The Output: When you run the .exe, it typically opens a browser window or generates an HTML/CSV file containing a list of all connected devices and their specific technical IDs.
Be Precise: When adding devices to an approved list, you should never guess the Vendor or Serial ID. An exact match for all three fields (Vendor, Model, and Serial ID) is usually required for the exception to work; if any value is incorrect, the device will likely still be blocked.
Troubleshooting: If the tool fails to provide certain values (like a missing Serial ID), check the official Trend Micro Success Portal for guidance on how to handle missing data for approved lists.
Running the Device List Tool - Trend Micro Online Help Center
| Source | Indicator |
|--------|-----------|
| Process creation | listdeviceinfo.exe from non-TrendMicro path (e.g., C:\Users\Public\) |
| Command line | --output flag not used by official support tool |
| Network | Download from files.trendmicro.com but no prior Trend product installed |
| File context | Missing expected parent (TrendMicro_SupportTool.exe) |