BIDV, being one of the major banks in Vietnam, likely uses the Saba eLearning platform to provide training and development opportunities for its employees. This could include compliance training, professional skills development, leadership training, and more.
1.1 Background Bank for Investment and Development of Vietnam (BIDV) is a leading financial institution with over 6,000 branches and transaction offices nationwide. Prior to 2020, BIDV relied heavily on in-person, classroom-based training for its ~25,000 employees. However, the COVID-19 pandemic disrupted traditional methods, creating an urgent need for a scalable, remote, and trackable learning solution.
1.2 The SABA Cloud Platform SABA (now part of Cornerstone OnDemand) is a cloud-based talent management and learning management system (LMS) known for AI-driven personalization, social learning, and robust analytics. In 2021, BIDV selected SABA to replace legacy training systems as part of its broader digital transformation roadmap (Project KB 2025). saba elearning bidv 2021
1.3 Research Objectives This paper aims to:
From BIDV’s 2021 experience, four key lessons emerge: BIDV, being one of the major banks in
Based on BIDV’s internal reports and industry analyses, the following results were observed by end of 2021:
| Metric | Before (2020) | After SABA (2021) | Change | |--------|----------------|-------------------|--------| | Training reach (employees/year) | 8,000 | 25,000+ | +212% | | Average training hours per employee | 12 hours | 28 hours | +133% | | Compliance certification pass rate | 82% | 94% | +12% | | Cost per training session (VND) | ~500,000 | ~50,000 | -90% | | Time to deploy new product training | 3 weeks | 3 days | -86% | Learning plans and curricula:
Source: Synthesized from BIDV annual report 2021 and Vietnam banking digital transformation reviews.
Additional qualitative benefits:
Saba eLearning is a learning management system (LMS) used by various organizations to manage, deliver, and track online training and learning activities. Saba Software, now part of SAP, provides a robust platform for creating, deploying, and managing learning and talent management programs.
For any banking or financial institution considering an LMS transformation, the BIDV 2021 case offers four takeaways: