Saba Bidv - 2021

With Vietnam enduring prolonged social distancing measures in 2021 (especially during the fourth wave of COVID-19), digital banking became a necessity, not a luxury. SABA allowed customers to perform 90% of branch services without leaving home.

The year 2021 was not the start of the SABA-BIDV relationship but rather its most aggressive expansion phase. Four key initiatives defined "saba bidv 2021":

SABA BIDV 2021 supports electricity, water, internet, and telecom bill payments. Users simply say "Thanh toán hóa đơn điện" (Pay electricity bill), enter the customer code, and confirm. The assistant fetches the due amount automatically.

One of the standout features under the "saba bidv 2021" umbrella was the SME Express lending solution. SABA built a rule-based engine that automatically underwrote loans up to 500 million VND based on:

Approval times dropped from 7 days to 15 minutes. By December 2021, the bank reported a 210% year-over-year increase in SME loan disbursements.