Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed Updated May 2026

⚠️ Warning: This invalidates any existing TPM-bound certificates and keys.

On the firewall:

> request tpm reset
> request system reboot

After reboot, re-initiate certificate enrollment: Open a support case if:

> request device-certificate enroll

Open a support case if:

Provide support with:

Ensure Windows manages the TPM owner hierarchy. Do not manually reset TPM using BIOS without clearing Palo Alto first. Provide support with: