Hp Un2420 Mobile Broadband Module Driver Windows 10 Upd
Struggling to get your HP un2420 Mobile Broadband (Gobi 2000) module working after upgrading to Windows 10? You are not alone.
The transition from Windows 7 or Windows 8.1 to Microsoft’s latest operating system has been a rocky road for legacy hardware. The HP un2420 Mobile Broadband Module—a Gobi 2000-based 3G/4G card found in older business-class laptops like the EliteBook 8540p, 8460p, ProBook 6450b, and Mini 5103—is a classic example. It worked flawlessly in older OS environments, but after a Windows 10 update (or a clean install), device managers often display a yellow exclamation mark.
If you are searching for the HP un2420 mobile broadband module driver Windows 10 upd, you need a solution that Microsoft and HP no longer officially provide. This article will walk you through exactly what this card is, why drivers break, and the proven methods to force the driver to install and function on Windows 10 (32-bit & 64-bit).
This module is 3G only (HSPA/CDMA) – no 4G/LTE. It works on Windows 10 but won’t be fast. For better speeds, consider upgrading to an HP lt4111 (Gobi 4000/LTE) or Sierra Wireless EM7345.
To update the HP un2420 Mobile Broadband Module driver for Windows 10, you must use a legacy Windows 7 driver and install it using Compatibility Mode
, as HP does not provide an official native driver for Windows 10. HP Support Community Recommended Driver Files
HP officially supports this hardware through the following SoftPaqs, which contain the Qualcomm Gobi2000 drivers HP Support Community Primary Driver: sp53068.exe (Qualcomm Gobi2000 Drivers). Alternative/Diagnostics: sp51022.exe Installation Steps for Windows 10
Because Windows 10 is not natively supported for this older hardware, follow these steps to ensure the module is recognized: Remove Old Software : Use the Windows Control Panel to uninstall any existing HP Connection Manager
or previous broadband drivers, as they often conflict with Windows 10's built-in cellular settings. Set Compatibility Mode Right-click the downloaded file (e.g., sp53068.exe Properties Compatibility
Check "Run this program in compatibility mode for" and select Run as Administrator : Right-click the file again and select Run as Administrator to start the installation. Manual Driver Update (If needed) If the device still appears with an error in Device Manager , right-click it and select Update Driver Browse my computer for driver software and point it to the extraction folder (usually C:\SWSetup\sp53068 Include subfolders is checked. : Reboot your computer to finalize the installation. HP Support Community Connecting to Cellular
Once installed correctly, you do not need the HP Connection Manager. You can manage your connection directly through the Windows 10 Network & Internet settings under the specific laptop model to confirm if a different driver might work better? HP un2420 Mobile Broadband Module - HP Support Community
Getting the HP UN2420 (Gobi 2000) mobile broadband module to work on Windows 10 can be tricky because it’s an older piece of hardware. Since there isn't a dedicated Windows 10 installer from HP, you have to use the Windows 7 compatibility trick. 🛠️ How to Install HP UN2420 Drivers on Windows 10 1. Download the Official Driver
The last stable driver released by HP is for Windows 7 (SoftPaq SP48353).
Search for "HP SoftPaq SP48353" on the HP Support site or a trusted driver archive. Download the .exe file but do not run it normally. 2. Use Compatibility Mode
Windows 10 will often block the installer unless you "trick" it: Right-click the downloaded file (sp48353.exe). Select Properties > Compatibility tab.
Check "Run this program in compatibility mode for:" and select Windows 7. Check "Run this program as an administrator." Click Apply and run the installer. 3. Manual Update via Device Manager
If the installer finishes but the module still isn't recognized: Right-click the Start button and open Device Manager.
Look for "Gobi 2000" or an "Unknown Device" under Ports or Other Devices. Right-click it > Update Driver. Choose "Browse my computer for drivers."
Point it to the folder where the SoftPaq extracted (usually C:\SWSetup\SP48353). 💡 Quick Troubleshooting Tips
BIOS Check: Ensure "Mobile Broadband" is enabled in your laptop's BIOS settings.
HP Connection Manager: Do not install the old HP Connection Manager software; it often crashes Windows 10. Use the native Windows 10 "Cellular" menu in Settings.
Firmware Loading: The UN2420 is a "loader" card, meaning it needs a few seconds after boot-up to load its firmware before it appears in your network list. Your specific HP laptop model (e.g., EliteBook 8440p). hp un2420 mobile broadband module driver windows 10 upd
If you see any error codes in Device Manager (like Code 10 or Code 43). If the card is detected at all in your network settings.
Getting the HP un2420 Mobile Broadband Module (also known as the Qualcomm Gobi 2000
) to work on Windows 10 can be a bit of a puzzle. Because this hardware was designed for older laptops like the EliteBook 8440p or ProBook 6550b, HP never released an "official" Windows 10 driver for it.
However, you can usually bridge this gap using a few clever workarounds. Here is a breakdown of how to handle this legacy hardware in a modern environment. 1. The Challenge of Legacy Support The
was built during the Windows 7 era. HP’s official stance is that these notebooks are not supported beyond Windows 7, meaning no dedicated Windows 10 installers exist on the HP Support site. When you try a standard installation, it often fails because the installer doesn't recognize the newer operating system. 2. The Solution: Compatibility Mode
The most successful way to get this driver running is by tricking the Windows 7 installer into thinking it’s on an older system.
Download the Windows 7 driver: Usually, softpaq SP53068 or SP51022 are the recommended versions.
Run as Administrator with Compatibility: Instead of just double-clicking, right-click the Setup.exe (often found in C:\SWSetup\SPXXXXX after extraction). Select "Troubleshoot compatibility" and follow the prompts to "Troubleshoot program," choosing Windows 7 as the compatible version.
Manual Update: If the installer finishes but the module still isn't working, go to Device Manager, find the "un2420" entry, and use the "Update Driver" option. Manually point it to the C:\SWSetup folder where the files were extracted. 3. Common Post-Installation Tweaks
Even after a "successful" install, Windows 10 can sometimes be stubborn:
The "Turned Off" Bug: On some versions of Windows 10 (like 1909), the module might show as installed but stay "turned off." Users have found that toggling Airplane Mode on and then off often "wakes up" the Gobi 2000 module.
Power Management: In Device Manager, right-click the module, go to Properties > Power Management, and uncheck "Allow the computer to turn off this device to save power." This prevents the module from disconnecting unexpectedly. Summary of Drivers Component Latest Version Common Source Gobi 2000 Driver HP Support Community Firmware Update Microsoft Learn
If you'd like, I can help you find the exact Softpaq link for your specific laptop model, or I can walk you through the manual Device Manager installation step-by-step. Which would you prefer? HP un2420 Mobile Broadband Module - HP Support Community
Getting Your HP un2420 Mobile Broadband Module Working on Windows 10 If you've upgraded an older HP business notebook like an HP EliteBook 8440p
or ProBook to Windows 10, you might have noticed a frustrating "Unknown Device" in your Device Manager. While HP doesn't officially support Windows 10 for the un2420 module, you can still get it working with a few manual steps. The Compatibility Challenge HP un2420 Mobile Broadband Module
, powered by the Qualcomm Gobi2000 chipset, was primarily designed for Windows 7
. Because it is a legacy component, there is no native Windows 10 "auto-install" driver available on the Official HP Support site for most models. How to Install the Driver Manually
To get the module recognized, you must use the legacy Windows 7 drivers and install them using the Manual Update method in Windows 10. Download the Driver
: Use the Windows 7 SoftPaq provided by HP Support. Common working versions include sp51022.exe sp53068.exe Extract the Files : Run the downloaded
file. It will typically extract its contents to a folder like C:\SWSetup\sp51022 Use Device Manager Right-click the button and select Device Manager Find the entry for the HP un2420 Mobile Broadband Module (it may have a yellow exclamation mark). Right-click it, select Update Driver , then choose Browse my computer for driver software Point the browser to the extraction folder (e.g., C:\SWSetup\sp51022 ) and ensure Include subfolders is checked. Restart Your Computer
: Once the installation is complete, a restart is often necessary for the cellular signal to appear in your taskbar. Troubleshooting Common Issues Code 10 Error Struggling to get your HP un2420 Mobile Broadband
: If the device shows "The device could not be started (Code 10)," try uninstalling the device from Device Manager and repeating the manual installation process. Missing Connection Icon
: If the driver installs but you can't see the network, ensure your SIM card is properly seated and that "Cellular" is toggled Windows 10 Network Settings Alternative Sources
: If the official HP links are unavailable, community-vetted sites like Driver Scape
provide legacy versions specifically for Windows 10 32-bit and 64-bit systems. HP un2420 Mobile Broadband Module - HP Support Community
Getting the HP un2420 Mobile Broadband Module Working on Windows 10
Updating an older laptop to Windows 10 often leaves a few hardware pieces behind, and the HP un2420 Mobile Broadband Module (Qualcomm Gobi2000) is a common culprit. Since HP does not officially support this module beyond Windows 7, finding a working "Windows 10 update" requires a bit of a workaround. The Challenge: Official vs. Unofficial Support
HP's official stance is that there are no dedicated drivers for this module for Windows 8 or 10. However, the existing Windows 7 drivers are often compatible if installed correctly. How to Install the HP un2420 Driver on Windows 10
If your Device Manager shows an "Unknown Device" or a yellow exclamation mark, follow these steps to use the legacy driver:
Download the Driver: Get the latest official Windows 7 driver package (SoftPaq) from the HP Support site or use a direct link like sp51022.exe.
Run the Installer: Double-click the file to extract it. It will typically save files to C:\SWSetup\sp51022. Manual Installation via Device Manager: Right-click the Start button and select Device Manager.
Find the HP un2420 Mobile Broadband Module (it may be under "Other devices" or "Modems"). Right-click it and select Update driver. Choose Browse my computer for drivers.
Point the search location to the folder created earlier: C:\SWSetup\sp51022. Ensure Include subfolders is checked and click Next. Using Compatibility Mode
If the standard installer fails to launch on Windows 10, users have reported success by running the setup file in Compatibility Mode: Right-click the downloaded .exe file. Select Properties > Compatibility tab.
Check Run this program in compatibility mode for and select Windows 7. Click Apply and run the installer again. Troubleshooting Common Issues
Code 10 Error: This often means the driver is installed but the device failed to start. Try disabling and re-enabling the device in Device Manager.
Check BIOS: Ensure the "Mobile Broadband" or "WWAN" option is enabled in your laptop’s BIOS settings. If it's disabled there, Windows won't see the hardware at all.
Windows Update: Sometimes, Microsoft Windows Update may carry a generic Qualcomm Gobi2000 driver. Check Optional updates under the Advanced options in your Windows Update settings.
While the un2420 is an older piece of tech, these manual steps are your best bet for keeping your mobile data connection alive on a modern OS. Solved: HP un2420 Mobile Broadband Module - 7678243
Official Windows 10 drivers do not exist for the HP un2420 Mobile Broadband Module (Qualcomm Gobi 2000), as HP ended support for this hardware after Windows 7. However, you can often get the module working on Windows 10 by using the legacy Windows 7 drivers in Compatibility Mode. Recommended Installation Steps
Download the Legacy Driver:Download the Windows 7 driver package (SoftPaq sp51022 or sp53068) directly from HP FTP. Run in Compatibility Mode: Right-click the downloaded .exe file and select Properties. Go to the Compatibility tab.
Check Run this program in compatibility mode for: and select Windows 7. Click Apply and run the installer. Why this one
Manual Update (if needed):If the installer completes but the device still isn't recognized: Open Device Manager.
Right-click the HP un2420 entry (likely under "Other Devices" with a yellow bang). Select Update Driver > Browse my computer for drivers.
Point the search to the extraction folder (usually C:\SWSetup\sp51022) and ensure "Include subfolders" is checked. Key Specifications & Compatibility Hardware Platform: Qualcomm Gobi 2000.
Supported Systems: Originally designed for EliteBook 8440p/8540p, ProBook 5310m, and similar models.
Driver Version: The last official version was 2.0.7.3 (released around 2010).
For additional assistance or finding alternative SoftPaqs, you can visit the Official HP Driver Site or search the HP Support Community. Solved: HP un2420 Mobile Broadband Module - 7678243
HP un2420 Mobile Broadband Module is based on the Qualcomm Gobi 2000 chipset. HP does not officially support this hardware on Windows 10, as the latest official drivers were developed for Windows 7. However, users have successfully updated and installed these drivers on Windows 10 by using manual installation and compatibility modes. HP Support Community Driver Availability and Compatibility Official Support Status
: HP notebooks featuring this module are generally not supported beyond Windows 7. Legacy Driver (sp53068)
: This SoftPaq (v2.0.7.3) contains the Qualcomm Gobi2000 drivers for the un2420 and is the most common package used for manual installations. Windows 10 Compatibility
: While not officially supported, version 2.0.7.1 is reported to support Windows 10 32-bit and 64-bit systems according to third-party databases. HP Support Community Manual Installation Process for Windows 10
If the installer fails to run automatically, follow these steps to manually update the driver through the Windows Device Manager Download and Extract : Download the Windows 7 driver (e.g., sp53068.exe
or sp51022.exe). Run the file to extract it; it typically saves files to C:\SWSetup\spXXXXX Open Device Manager
: Locate the "HP un2420 Mobile Broadband Module" (often listed under "Other Devices" or "Network Adapters"). Update Driver : Right-click the device and select Update Driver Browse Locally Browse my computer for driver software and point it to the extraction folder (e.g., C:\SWSetup\sp51022 ). Ensure "Include subfolders" is checked. Compatibility Mode Launcher.exe within the driver folder fails, right-click it, select Properties > Compatibility , and run it in Windows 7 compatibility mode HP Support Community Common Post-Update Issues Module "Turned Off"
: Some users report the module appears installed but remains "turned off" after Windows 10 updates (e.g., version 1909). A known workaround is toggling Airplane Mode on and then off to force the hardware to initialize. Code 10 Errors
: This error often occurs if the loader cannot detect the device or if secondary drivers (NMEA/Diagnostics) fail to start. Connection Software
: Windows 10 typically manages cellular connections natively, so legacy software like HP Connection Manager
is usually unnecessary and may conflict with modern OS settings. HP Support Community for your particular HP laptop model? HP un2420 Mobile Broadband Module - HP Support Community
The HP un2420 is a 3G (HSPA) and 1xEV-DO Rev A module. It is not LTE. On a good day, you’ll get 3–7 Mbps download speeds. That is fine for email and light browsing, but painful for video streaming or large downloads.
Given that Windows 10 updates will periodically reset driver settings, and because modern carriers are shutting down 3G networks (Verizon shuttered 3G at the end of 2022; AT&T in early 2022), your time using this module is limited.
Download Lenovo ThinkPad Gobi 2000 Driver for Windows 7 (64-bit) from Lenovo’s support site:
Lenovo Gobi 2000 Driver – Version 2.0.3.10
Direct filename: gobi2k_20310.exe
Why this one? Lenovo’s driver includes an INF file that works on Windows 10 (with a small tweak) and supports the Qualcomm HS-USB QDLoader 9205 device ID used by HP un2420.