If VEMS is unavailable or you prefer the legacy support portal, you can also obtain the JSON file through the main Veritas Support site:
Both methods yield the same veritas-customer-registration-key.json file.
No. Legacy Veritas products used .slf (Software License File) or .lic files. The .json format is used for products released from 2022 onward. Some older products still require traditional keys. How To Download Veritas-customer-registration-key.json
Before diving into the download process, it is important to understand what this file does. Unlike traditional license keys (alphanumeric strings), Veritas has transitioned to a JSON-based entitlement file. This file contains:
When you install or configure certain Veritas products (especially NetBackup 10.x and above), the software requires this JSON file to validate your purchase and unlock features. Storing it as a structured file allows for bulk licensing and easier automation compared to manual key entry. If VEMS is unavailable or you prefer the
Cause: Corruption during download or accidental editing.
Solution: Download the file again from VEMS. Compare file size – if it differs by more than a few bytes from a known working copy, retry.
No. Authentication is mandatory to prevent unauthorized license usage. However, you can delegate download rights to another user via the VEMS “User Management” section. treat it like a private key:
Since the veritas-customer-registration-key.json contains sensitive entitlement data, treat it like a private key: