Keywords to highlight: ED nursing metrics, door-to-doctor time, throughput benchmarks, Press Ganey.

  • Patient satisfaction: HCAHPS scores, discharge instruction quality.
  • Nursing-sensitive indicators: Fall rate in ED, IV infiltration rate, medication errors.
  • Management Tip: Show a simple "PDSA (Plan-Do-Study-Act) cycle" slide for a recent QI project (e.g., reducing triage-to-bed time).

  • Objective of Review:


  • Review Note: Look for slides that contrast "Primary Survey" (life-saving) vs. "Secondary Survey" (head-to-toe assessment).
  • Nursing priority: Safety first (self, staff, patient, others). Verbal techniques: