Keywords to highlight: ED nursing metrics, door-to-doctor time, throughput benchmarks, Press Ganey.
Patient satisfaction: HCAHPS scores, discharge instruction quality.
Nursing-sensitive indicators: Fall rate in ED, IV infiltration rate, medication errors.
Management Tip: Show a simple "PDSA (Plan-Do-Study-Act) cycle" slide for a recent QI project (e.g., reducing triage-to-bed time).
Objective of Review:
Review Note: Look for slides that contrast "Primary Survey" (life-saving) vs. "Secondary Survey" (head-to-toe assessment).
Nursing priority: Safety first (self, staff, patient, others).
Verbal techniques: