| Level | Infraction | Consequence | | :--- | :--- | :--- | | 1 | Minor (tardy, uniform, phone use) | Verbal warning (logged) | | 2 | Repeat minor / quality failure | Written warning (signed) | | 3 | Major (insubordination, cash mishap) | Final written warning + suspension (1 shift) | | 4 | Critical (theft, violence, harassment) | Immediate termination |
4.1 The Drawer
4.2 The Tip Pool
Rule: Never refuse a tip. Never ask for a tip. dutch bros employee handbook top
Before you even get to the table of contents, there is a one-page manifesto. This is the absolute top of the Dutch Bros employee handbook. Every employee signs this. It reads:
"I promise to serve with speed, love, and humility. I will leave my baggage in the back room. I will celebrate my customer’s wins as if they were my own. I will not let a line stall or a smile fade. I am the heartbeat of the brand."
If a Broista breaks this "vibe," they aren't just breaking a rule; they are betraying the trust of the founder, Travis Boersma. | Level | Infraction | Consequence | |
Dutch Bros is a place for everyone—blue hair, blue collar, cops, skaters, pastors, and punks.
Zero Tolerance For:
Reporting: Tell your Shift Lead or call the anonymous Dutch Cares Hotline (1-800-555-DUTCH). We will investigate within 48 hours. customer service standards
The job is physically intense. The handbook clearly outlines:
This article summarizes the most important sections employees should know in a Dutch Bros employee handbook and offers practical tips for new hires and shift leads. It focuses on policies, culture, customer service standards, safety, and career growth—areas that typically appear in quick-service coffee-chain handbooks.
Practical tip: Keep a cheat sheet of the top-selling drinks and common modifiers at accessible stations.
One of the most distinct sections of the handbook is the "Tier System." Unlike many retail jobs where advancement is vague or based solely on tenure, Dutch Bros codifies a strict progression path. This is often considered the "top" feature for employees seeking career growth.
This transparency regarding promotion is a key retention tool outlined in their operational guidelines.