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The PS4 sometimes tries to send a video signal that your capture card or PC cannot interpret, leading to a "Get Info" failure.
Steps:
The "DPI Get Info Error PS4 Link" is a frustrating but solvable problem. In 9 out of 10 cases, simply disabling HDCP in your PS4 settings resolves the issue instantly. If not, the problem usually lies in USB bandwidth, corrupted remote play cache, or outdated capture card firmware.
By following the systematic fixes in this guide—from disabling HDCP to updating firmware and adjusting MTU settings—you will restore a stable link between your PS4 and your PC or capture device. Remember to always use high-quality cables, avoid USB hubs, and keep your software updated.
If you have tried everything and the error persists, consider that your capture card’s HDMI input port may be physically damaged. However, given the software-centric nature of this error, a full PS4 initialization or a $20 HDMI splitter will almost certainly save the day.
Now, power down your console, disable HDCP, and enjoy uninterrupted gaming or streaming.
"DPI Get Info Error" is a common issue encountered when using the Direct Package Installer (DPI) , a homebrew tool used to send files from a PC or mobile device to a jailbroken . This error
typically signifies a communication failure where the installer cannot retrieve necessary information about the file or the console's current state Common Causes Network Configuration
: This is the most frequent cause. If your PS4 can connect to the DPI server but cannot "talk back" to the sender (PC/Android), the process fails. GoldHEN Server Instability GoldHEN payload server
may fail to execute sent payloads correctly if multiple files are sent in quick succession, causing the PS4 download service to hang. Firewall Interference
: Windows Firewall or third-party antivirus software often blocks the incoming connection required by the DPI. Path/Character Issues
: Using special characters or non-alphabetic symbols in the file path or name of the can trigger metadata errors. Troubleshooting Steps To resolve the error, try the following steps in order: Reboot All Devices dpi get info error ps4 link
: Restart both your PS4 console and the DPI application on your PC or phone. Verify IP Settings
: Ensure the IP address entered in the DPI app matches your PS4’s actual IP found under Settings > Network > View Connection Status Check Firewall Exceptions Navigate to Allow an app through Windows Firewall in your PC settings. Direct Package Installer is ticked for both Private and Public networks. Simplify File Paths : Move your file to a simple directory like
and ensure the filename contains only basic English letters and numbers. Use Alternative Payload Servers : If using GoldHEN, try switching to the Webkit Binloader or launch the Remote Package Installer (RPI) homebrew manually on the PS4 before starting the DPI. Enable Logging for Debugging Settings.ini in the DPI program directory. Reproduce the error to generate a DPIServer.log file, which can be shared on GitHub Issues for developer support. as a backup method?
"DPI Get Info Error" typically occurs when using the DirectPackageInstaller (DPI) tool on a jailbroken
This error usually indicates a communication breakdown where the DPI tool can connect to the
cannot connect back to the PC, often due to network configuration issues Primary Troubleshooting Steps
To resolve this error, try these common fixes suggested by developers and community users: Reboot the
: A simple restart often clears temporary conflicts with the download service. Check IP Configuration
: Ensure the PC IP address is correctly entered in the DPI tool and that both devices are on the same network. Toggle GoldHEN Settings Disable the FTP Server in GoldHEN on your
In the GoldHEN server settings, deactivate and then reactivate the Binloader server Modify PC Tool Settings "segmented download" within the DPI application settings on your PC. Use an Alternative Installer : If the error persists, launch the classic RemotePackageInstaller homebrew app on the . The DPI tool should detect it and use it as a fallback Advanced Debugging
If these steps don't work, you can generate a log file to identify the specific cause: Close the DPI tool on your PC. Settings.ini file in the program directory and set Run the tool again until the error appears. Check for a DPIServer.log The PS4 sometimes tries to send a video
file in the directory to see more detailed technical information. Are you using a wired Ethernet connection for both the PC and the , or are you currently on
The "DPI Get Info Error" typically occurs when the DirectPackageInstaller (DPI) tool cannot establish a stable handshake between your host device (PC or Android) and the jailbroken Go to product viewer dialog for this item.
. This error often stems from the GoldHEN server failing to execute the sent payload correctly or a breakdown in network communication. Primary Fixes for "DPI Get Info Error" Reboot the
: A simple restart of the console often clears the stalled background processes that prevent new payload executions.
Switch to Webkit BinLoader: Instead of using the default GoldHEN payload server, try using the Webkit BinLoader. This is often more stable for repeated payload transfers. Toggle Server Settings : In GoldHEN settings on your
, go to Server Settings, deactivate the BinLoader server, and then reactivate it to refresh the connection.
Check File Paths: Ensure your .pkg file is in a directory path containing only standard alphanumeric characters. Special characters in the file path can trigger retrieval errors.
Disable Firewall (PC Users): Ensure your Windows Firewall isn't blocking DPI. You may need to go to "Allow an app through firewall" and ensure DirectPackageInstaller is ticked for both public and private networks. Troubleshooting Connectivity
Disable FTP Server: Some users report success by disabling the "FTP Server" in GoldHEN while attempting to use DPI.
Segmented Downloads: Disable "Segmented Download" and "Proxy Download" in the DPI settings on your PC/Android. While these features are intended to speed up downloads, they can cause errors if the server doesn't support them.
Verify IP Configuration: Ensure the IP address of your PC/Android is correctly entered in DPI. If the PS4 cannot connect back to your device, the "Get Info" process will fail. For Android Users If not, the problem usually lies in USB
Update the App: The developer has noted that older versions using .NET 6 may crash or error out. Uninstall your current version and download the latest version built on .NET 8 to ensure compatibility.
Storage Checks: Even if you are using "Direct Download" (which should bypass local storage), the app may still check for available space. Ensure your device has enough room for the app's cache.
Note: For advanced debugging, you can change ShowError to True in your Settings.ini file. This will generate a DPIServer.log in the program directory that provides more detail on the specific connection failure.
Are you using a PC or the Android version of the tool when this error pops up?
Once you’ve resolved the "DPI Get Info Error PS4 Link," follow these best practices to avoid recurrence:
When a PS4 user encounters the "DPI get info error," it typically means that there's a communication breakdown between the PS4 and the router or modem, often due to DPI settings. This error can prevent the PS4 from obtaining the necessary IP address information to connect to the internet.
The PS4 maintains an internal database of all files (games, saves, captures). If this database becomes corrupted due to improper shutdowns or a failing hard drive, the DPI command cannot extract the necessary info.
A transient error in the link often clears with a full power cycle.
The "DPI Get Info Error" is rarely a hardware failure. Instead, it stems from four primary causes:
Even if the error mentions DPI, port forwarding helps stabilize the link.
Forward these ports on your router to your PS4’s static IP: