If your team lacks Microsoft Visio licenses (which are subscription-based), note that Datto stencils are generally not compatible with Visio Online (web) or open-source tools like Draw.io. They rely on legacy Windows GDI rendering.
Workaround:
Solution: This happens when you use Visio 2016 and the stencil was saved in Visio 2019/2021. Open the stencil file itself (not your diagram). Go to File > Info > Convert to downgrade the shape file format. datto visio stencils
With the acquisition by Kaseya, some legacy Datto assets have shifted. If you cannot find the official Datto stencils, do not use a generic server icon. Instead, use a custom shape with the Datto logo. Consistency is more important than photorealism, but official is always king. If your team lacks Microsoft Visio licenses (which
Using generic server or cloud icons might work in a pinch, but it creates confusion. When you use the actual Datto device shapes: Open the stencil file itself (not your diagram)