When a user reports “PIN code error despite correct entry,” check the VPN client logs (typically in C:\ProgramData\Pulse Secure\Logs). Look for "Authentication failed: Mismatched OTP" – this often indicates a time sync issue. Force the user’s system clock to sync with time.nic.in.
If you are stuck at this screen, here are the three most common solutions:
If you consistently fail to receive the link or PIN, do not keep trying indefinitely. Contact the CG NIC helpline – there might be a backend issue with the SMS gateway.
The central web interface (typically accessible via https://cgvpninfo.nic.in or a similar state government subdomain). Employees log in using their provided credentials.
The term cgvpninfo typically refers to a specific HTTP handler on Cisco VPN 3000 Series Concentrators (and some older IOS-based VPN setups).
A Link PIN Code for CGVPNINFO is a short numeric code used to link your device or app to your CGVPNINFO account or session (assumed: a VPN/account linking flow). This guide shows the typical steps to generate, use, and troubleshoot a Link PIN Code.